Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organizations achieving this success.
DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream and focuses specifically on ITSM in a DevOps context and supports those organizations with mature ITSM programs who are struggling to accelerate and modernize ITSM in support of DevOps. The course helps organizations introduce new ways of thinking and new ways of working.
This ITSM for DevOps non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.
The learning objectives for this non-certification course include a practical understanding of:
● The DevOps transformation
● How ITSM is viewed as a constraint
● How DevOps introduces new ways of thinking and working
● How to adapt ITSM processes in support of DevOps
● ITSM process integration and automation
● How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services